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Virtual Reality Frequently Asked Questions (FAQ) & Troubleshooting

FAQ

What is Virtual Reality

In simple terms, it's the act of using a combination of computing power and optics to simulate a visual and auditory experience that seeks to fool the user into believing they're someplace else. It seeks to replace reality with something else, rather than enhance it. This is usually accomplished by some combination of optics, headphones and head tracking, so you can look around the virtual environment and, in some cases, move within it in some way. From http://www.polygon.com/2016/1/15/10772026/virtual-reality-guide-oculus-google-cardboard-gear-vr

What is it like to watch Virtual Reality Porn?

IT'S FREAKING AWESOME!!!

What do I need to watch VR content?

See our VR Help page.

What are my viewing options with VR content?

We currently support Pay-Per-Minute viewing, Streaming Rentals, and VR downloads

What operating systems are supported?

We support the latest versions of Windows, Mac OS, Linux, iOS, Windows Mobile, and Android platforms.

What mobile device/PCs are supported?

We support most modern PCs, tablets, and smartphones. Visit our VR Help page for more information.

What software do I need?

AEBN's current streaming movie player runs within your web browser without any additional downloads or installers.

For viewing downloaded VR files on PCs and tablets, a third-party player that supports 3D Anaglyph is required.

For mobile iOS devices a 3rd party player is required. Choose the 'HLS Direct to Browser' VR Player option and copy the url for use in your preferred VR application.

Do I need a VR headset to watch these videos?

Our 3D content is compatible with smart phones with a cardboard style device, and PC/tablets with Anaglyph glasses. All of our 3D content can be viewed in 2D without any additional accessories.

How do I find VR content?

Look for the

tag on boxcovers or scenes, select "Virtual Reality" from the left-hand navigation, or look at the VR categories.

Can I watch without internet?

VR files can be downloaded for offline viewing.

When and how to limit bandwidth

Some network connections or devices may not be optimal for streaming 4K VR content. While our players will adapt up or down, you can limit the maximum bitrate to lower your bandwidth. These settings can be found next to every play button.

Can I still watch regular 2D content?

Absolutely. All of our 3D content can be viewed in 2D without any additional accessories.

Does head-tracking work with the player?

Yes, our 360 and 3D 360 content both support head tracking which lets you look anywhere around you within the virtual scene. This means you can look to your left, to your right, behind you and above you. You are surrounded by a 3D world. This is supported on most mobile devices and tablets.

How do I watch VR videos on my Oculus, Vive, Playstation VR?

Downloadable VR files are available to support these and other VR viewing platforms.

For the best VR experience, purchase a download of your desired content and download the highest quality file available to your device. Please see your devices documentation for more specific information on playing local content.

Choose "HLS Direct to the Browser" in the "VR Player" menu item located in the gear menu next to the play button. if you are using a device that is capable of playing VR content directly, and our current VR Player has not been able to properly render content on your device.

We will automatically choose "HLS Direct to the Browser" if you are using the Oculus Browser™.

When streaming content to the Oculus Browser™ you may need to choose the correct settings to properly view the content. You can choose 180, 360 and 2D, 3D Side by Side, or 3D Top / Bottom.

Troubleshooting

Why is my video freezing and jumpy!?

Some older devices may experience problems playing our content. This may be a local bandwidth issue or your device may not be able to load the video at the optimum/optimal speed. You can change your settings in the drop-down menu located next to the play button. For more information, see our test videos on our VR Help page.

Why do I only see a black screen when I watch a VR title?

Some PCs and mobile devices are not capable of displaying ultra high definition VR video. Try lowering the maximum bitrate using the gear icon next to the play button.

Why does it appear that my VR content is playing in slow motion, or dropping frames?

Some PCs and mobile devices are not capable of displaying ultra high definition VR video. Try lowering the maximum bitrate using the gear icon next to the play button.

Why is my device getting so hot?

VR players make heavy use of your device's graphics processor. Extended periods of use may lead to devices overheating. *Users should be familiar with all operating procedures and warnings associated with your viewing device as provided by the manufacturer.

Why is my battery draining so quickly?

VR players make heavy use of your device's graphics processor which in turn will drain your battery quicker than normal.

What if my mobile device or VR device is not listed in the devices supported?

We are working to increase the number of devices we support to ensure that everyone has a positive viewing experience, but there are A LOT of devices out there. As such, it is going to take some time. We will update these documents when we make any changes to the devices and hardware we support.

Our player does not appear to be working. How do I play the content?

If you experience issues you can try 3rd party players that support streaming content. You will need to choose "HLS Direct to the Browser" in the Video Settings menu. You will then need to copy the provided url and paste it into your selected player.

My question is not listed here, what can I do?

Please contact our Customer Service department .

VR CONTENT - HEALTH AND SAFETY NOTICE

All content is provided by third parties and may be used with various third party VR devices. Your use of such third party devices to view third party content is AS-IS and at your own risk. Read and follow all setup and operating instructions and safety warnings provided with the virtual reality equipment you are using. Content available for viewing on VR devices produces an immersive virtual reality experience, and users may have reactions to that experience, including simulation sickness, nausea discomfort, eye strain or disorientation. These reactions may be triggered when viewing VR Content for a brief or sustained period of time. Immediately stop viewing the VR Content if you experience any of these symptoms. Do not drive or operate machinery until you have recovered from any symptoms you experienced. See a doctor before viewing VR Content if you have a history of experiencing these symptoms or if you are prone to seizures. Anyone viewing VR Content should take frequent breaks while doing so. Remain seated whenever possible when viewing VR Content and take special care to be aware of your surroundings to ensure you do not injure yourself or other people around you while you are viewing or immediately after Viewing VR Content.

18 U.S.C. 2257 Record Keeping Requirements Compliance Statement

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